How do I keep track of deliveries between the buyer and owner?
Available on: web only
It is important to follow up with both the owner and the buyer to ensure delivery/pickup of an item has been successful. You can keep track of what deliveries are coming up using the “Schedule” feature.
After you create a cart, you can add the buyer's address, name, and the delivery date and estimated time):
The list of all of the upcoming deliveries can be found on the web app under the Schedule menu. This page lists all deliveries scheduled for today and in the future, so it’s important to review this regularly.
Related: How do I change the delivery date/time/location for an item?
A buyer has asked me to deliver the items to them. Can I charge a delivery fee?
Available on: web only If appropriate, you can add a delivery fee to the cart before you send it to the buyer. Unlike the funds from item sales, the delivery fee will not be split between you and your connected owner, but will go to whoever is ...
What if a buyer wants to see an item before paying for it?
To protect sellers and owners, buyers must pay for their items before arranging pickup. If the buyer decides not to keep the item when they arrive and see it in person, they can request a refund by emailing email@example.com. Our refund policy can be ...
A buyer has asked for the item to be shipped to them. Is this possible?
Definitely! You can get an estimate of the shipping cost, and if the buyer agrees to the price you can add the shipping fee directly to the cart. Then you can get the buyer’s location to arrange the shipping. Unlike the funds from item sales, the ...
How do I arrange pickup of a purchased item if the owner has possession of it?
Once an item has been paid for, you need to co-ordinate the pickup with your owner and your buyer. We recommend basing this on the owner's schedule, and giving the buyer 1-2 times to choose from. Check the owner’s info to see if they have shared ...
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...