I have sold an item for an owner, but I didn’t get paid for it.
Sellers and owners receive payment every Monday for any items sold in the previous 14 days.
If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be properly deposited. If it turns out your account wasn’t connected, once you set it up you will receive all backdated payouts due to you on the next Monday payout.
If your bank account is properly connected and the payment still hasn’t come through within 14 days of being sold, check that you’ve marked the sale as complete, as funds cannot be released until 24hrs after that.
If all of those things are completed and you still haven’t received payment, please email email@example.com and we will look into it!
I can see that one of my items was sold, but I didn’t get paid for it.
Sellers and owners receive payment every Monday for any items sold in the previous 14 days.. If it’s past the Monday you should have been paid for the item, double check that your bank account is connected to HYON via Stripe so your payment can be ...
How do I get more photos from my Owner?
Sometimes you need more photos of an item - a different angle, better lighting, etc. When you don’t have the item in your possession it can be a challenge. You can start a chat with your owner and ask them to send you more photos - they can add these ...
How do sellers make money from other people’s items?
HYON sellers get commission from the sale of each item. The percentage they receive depends on the price of the item; higher priced items have a lower percentage (because math helps even things out that way—yay math!). You can find the commission ...
When do I get paid?
Within 14 days of your item being sold! HYON transfers your money to your Stripe account and they take it from there to securely deposit it directly into your bank account.
How does HYON pay sellers and owners?
Sellers and owners link their bank accounts to HYON Connect via Stripe. Once a sale is finalized, HYON Connect sends the appropriate funds to owners and sellers each Friday. We do the math, and you get the cash! Here’s how to connect your bank: On ...